Help Guides

98 guides

API

6 guides

Basic Setup

20 guides

The basics you'll need to know to use BookingNinja

Customisation

12 guides

Make BookingNinja yours, with our full range of customisation options

Membership

1 guide

Use BookingNinja Membership system to collect automated payments, and allow your customers to easily rebook.

Payments

6 guides

Rota System

6 guides

Use BookingNinja's rota system to make managing shift work easy for you, and your team members

Table Ordering

12 guides

Troubleshooting

4 guides

Menu & Products

12 guides

Everything about building and running your menu — products, combos, channel pricing and dietary info.

Costing & Margins

7 guides

Everything about cost and profit — ingredient costing, menu engineering, and keeping prices up to date.

Gift Cards & Vouchers

7 guides

Sell gift cards online or at the venue, design them, and let customers spend them against bookings.

Payment Requests

5 guides

Ask a customer for money with a link, whether or not they have a booking. Part payments, due dates, reminders, offline payments and refunds.

Help Guides

API

Using the Booking Create API

Custom Trigger Webhooks: Payloads & Integrations

Using the Booking Listing API

Using the Floors & Tables API

Getting Started with the BookingNinja API

Using the Booking Update API

Basic Setup

List an Event With No Need to Book (or Booked Elsewhere)

Your Guests' RSVP Page, Event Details and Waivers

Guest Lists and RSVPs: Turning Them On and Tracking Replies

Booking Messages: Emailing Guests From Their Booking

Viewing Your Bookings: Every Way to See What's Coming In

Updating Your Venue Address (and What It Changes)

Creating a Seasonal Event with Ticket Pricing

Adding Session-Specific Terms and Conditions

Printing & Exporting Booking Sheets from the Advanced View

Combining Tables with Table Chains

Bulk Editing Sessions: Update Several Sessions at Once

Dynamic Availability for Party & Activity Venues

Access Restrictions: Create Private Sessions & Time Slots

How to Change the Maximum Party Size for Bookings

Why We Recommend Linking Directly to Your Booking Page

How to Create Special Opening Times Schedules

Managing Areas & Tables

Guide to Venue Closures & Closing Out Bookings

Group Codes & Group Holds

How to Setup Opening Times

Customisation

Webstore: Add your shop to BookingNinja Sites or another website

Customise booking states and approval workflows

Booking Add-ons: Sell Extras With a Booking

Invitation Designs for Guest Lists

Show guests when you're quiet with Busyness Indicators

Set up a custom domain for your booking page

Pre-filling the date and time in your booking widget

Sell Session Packages with Addon Sessions

Creating social media graphics with the Graphics editor

Creating Custom Emails

Tracking Your Booking Form with Google Analytics & Meta Pixel

Additional Email Content in Sessions

Membership

Membership Included Benefits: Tracking Free Drinks, Gifts and Other Perks

Payments

Webstore: Cancellations, returns, refunds and exchanges

Deposit Reductions: automatically lower deposits on quiet days and early bookings

VAT Reduction: Charging a Reduced Rate for Specific Guest Types

Setting Up Payments on a Session

Capture Only Payments

Stripe, Our Payment Gateway

Rota System

Shift Acknowledgements — Confirm Your Team Has Seen the Rota

The Rota Page: Viewing, Creating, and Publishing Shifts

Shift Templates: Reusable Weekly Patterns for Your Rota

Time Off & Availability: Managing Leave and Staff Scheduling Preferences

Teams & Roles: Organising Your Staff and Shifts

Adding Staff to the Rota System

Table Ordering

Table Ordering Settings Reference

Reporting: Your Daily Summary & Tips

Table QR Codes

Refunding a Table Order Payment

Splitting the Bill

Taking Payment for Table Orders

The Order Dashboard (Front of House)

Kitchen Stations (Routing Orders to Prep Areas)

The Kitchen Display (KDS)

Controlling What's Available (Stock, Sold Out & Serving Times)

Building Your Table Ordering Menu

Table Ordering: Overview & Turning It On

Troubleshooting

Webstore: Find sales and troubleshoot common problems

Why Can't Guests Book? Using the Availability Debugger

2026 Embed Code Updates

When we make a change for you...

Menu & Products

Webstore: Pick, pack, dispatch and hand over orders

Webstore: Configure collection and local delivery

Webstore: Set domestic shipping rates and zones