Memberships: flexible passes, clearer billing and easier management

We’ve been working on a substantial update to memberships, covering the plans you sell, the benefits members receive, and the tools your team uses to manage them. There’s also a mobile refresh across the membership admin section.

Seasonal passes and more flexible membership periods

Alongside recurring memberships and lifetime access, you can configure:

• Fixed-date passes, where everyone shares the same start and end dates. Useful for a summer season, school holiday or another defined period.
• Duration passes, which last a set number of days from successful purchase.
• Custom recurring billing, such as a membership billed every three months.

Pass eligibility follows the date of the visit. A member can also buy a future pass that starts after their current membership ends, provided the periods don’t overlap. Duration passes start on purchase; first-use activation isn’t included in this update.

Example settings in our demo venue.

Fixed member prices, as well as percentage discounts

Membership benefits can now use a percentage discount, a fixed price for each covered guest, or one fixed price for the covered part of a booking. You can set different prices by weekday and use session or event overrides where needed.

For example, if four guests ordinarily cost £10 each and a membership covers three of them:

• A £3 member price per booking makes the total £13: £3 for the covered guests and £10 for the extra guest.
• A £3 member price per covered guest makes the total £19: three guests at £3 and one at £10.

Extra guests and unrelated extras keep their ordinary prices. If the ordinary booking price is already cheaper, fixed membership pricing won’t make it more expensive.

Try your rules before saving

The new Calculator section in the plan editor lets you choose a session, visit date, guest quantities and ordinary prices, then check the result using your unsaved rules. It shows the ordinary total, member total, saving, covered guests and the rule applied.

Booking allowances are checked separately against the member’s existing bookings. The allowance counts all bookings on the member’s account within the allowance window, including bookings that receive no membership saving. Savings are reported separately.

Clearer member administration

Editing someone’s contact details and changing their subscription are now separate actions. From Members, your team can invite someone to activate an account or buy a plan, manage an eligible subscription change, or grant complimentary access with a reason and dates.

Invited members choose their own password. Existing members sign in to accept an invitation, and staff can send a password-reset link when needed.

Archiving a plan closes it to new purchases while retaining existing memberships and their history. Editing a plan’s price doesn’t silently change the price an existing member agreed to. Removing an add-on from sale also preserves existing member agreements.

More reliable payments and clearer recovery

Renewals, payment retries, authentication and cancellations are tracked more consistently, helping prevent duplicate payments and keeping membership status aligned with the payment result.

Members can replace the card for the affected membership and then approve or retry its payment. Saving a replacement card doesn’t itself charge the member or change the card used by another membership.

Venue settings control retry attempts, the time between retries, grace periods and what happens when recovery ends. Staff can see payments needing attention, and provider-managed cancellations stay visibly pending until the provider confirms them.

Older provider-managed subscriptions retain their existing restrictions on online plan changes. The new billing recovery is being prepared for a staged rollout.

A clearer member portal and reporting

The portal brings current, upcoming and recoverable memberships together, with clearer payment actions, booking allowances and next-charge information. Members can download payment receipts, and venues can configure renewal and expiry reminders.

Reporting now uses agreed subscription and add-on prices for recurring revenue, distinguishes scheduled cancellations, and avoids counting a plan switch as a departing member. Complimentary access is excluded from recurring revenue.

Membership management that works on a phone

We’ve refreshed Plans, Members, Payments, Statistics, Member Events, Billing Settings, Event Settings, Membership Settings and Emails with consistent spacing and controls.

• Plan sections fit on screen, and Save Plan stays visible while the form scrolls.
• Plan, member, payment and event lists keep their actions within reach on smaller screens.
• Filters and payment totals fit the available width.
• Member dialogs and add-on forms reflow for phones.
• Email and terms-editor formatting controls wrap onto another row instead of disappearing off the side.

You’ll find the main controls under Membership → Plans, Members and Billing Settings. As always, let us know what would make memberships easier to run at your venue.