BookingNinja

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Email Templates, Session Level in Advanced Limits, Addon Modifiers & Various Fixes

Fix Backend
February 25, 2026 [email protected]

This update mostly focuses on general small improvements, keeping in line with our current development goal of fixing mild annoyances and addressing common customer requests or pitfalls.

No part of this update requires any changes by venues. You may want to take advantage of new features, but all current features and settings work as before.

New Features

  • Granular Booking Limits: You can now set specific advanced booking restrictions for individual sessions that differ from your overall store limits.
  • Automated Refunds: Introduced an automated refund system in the rare cases where a booking is claimed by the admin while a frontend booking is taking place; leading to no capacity.
  • Email Template Overhaul: Updated the email editor to support richer content, simplified template handling, and improved file uploading and linking within the editor. You can now add the merge tags directly on the outbound emails.
  • Session Email Content: Sessions can now add their own custom content to confirmation emails. This is added to the bottom of the confirmation email (or if you are using custom email content, wherever the merge tag is specified). This means you can very quickly add additional information to the confirmation email per each session type without having to create a whole new email group.
  • Embed Integration: Fully deployed a new CDN for hosting the widget email which will automatically fallover to another provider in times of downtime. The new CDN also introduces faster response times for the frontend.
  • Advanced Search: We've added some more search fields on the booking listing page that allows you to search by booking ID, date ranges, name, session etc. You can access this by clicking the search button then the small 'advanced' search button which will bring up a modal to generate your query.

Addons

  • Addons can now have modifiers. This is very helpful if you offer for example an addon for 'Bucket of Beer' you can now have a single addon but then once the user adds it they have to select what beer(s) they want to add to the bucket. Modifiers can have prices and min and max limits. We expect this will be very helpful for party setups in role play centres also.

Booking & Pre-orders

  • Pre-order Management: Fully migrated to the new pre-order system. Admins can now edit pre-order items more reliably, and the legacy pre-order logic has been removed. This lays the foundations for further improvements going forward.
  • Waitlist Enhancements: Improved the underlying logic and reliability of the waitlist system and added support for ticketed events and regular events to use the Waitlist.
  • Admin Editing of Preorders Updated: Admin level editing of a customers preorders now works with the new system.

Other Bug Fixes

  • Payment Reliability: Resolved issues causing errors during payment processing and fixed a bug where duplicate payments were displayed.
  • SEO Improvements: Corrected metadata issues to ensure better search engine visibility for your booking pages.

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